Terms of service

This document is a draft and has not yet been finalised.

These terms are an agreement between Kenfolio ("Kenfolio", "we") and the organisation or person that creates a Kenfolio workspace ("you"). By creating a workspace or using Kenfolio, you agree to them.

1. The service

Kenfolio is a hosted wiki and knowledge base available on the web and on phones. We may improve and change features over time. If we remove a feature that's important to paying customers, we'll give reasonable notice.

2. Accounts

You're responsible for the people you invite to your workspace and for keeping sign-in details safe. Workspace owners and admins control who has access and can remove people at any time. Tell us straight away at support@kenfolio.com if you think an account has been compromised.

3. Your content

You own the content you put into Kenfolio. You give us permission to host, copy, process and display it only as needed to provide the service to you, including sending excerpts to our AI provider when someone in your workspace uses Ask Kenfolio. You can export your content at any time.

4. Acceptable use

Don't use Kenfolio to break the law, infringe others' rights, distribute malware, send spam, or try to access data you're not allowed to see. Don't overload or probe the service except through a security review we've agreed in writing. We may suspend access that puts the service or other customers at risk, and we'll tell you why.

5. Plans, payment and trials

Paid plans are billed per member, monthly or yearly in advance, through Razorpay. Prices exclude GST, which we add where it applies. If you add members during a billing period, the next bill reflects the change. Trials last 14 days; if you don't choose a plan, the workspace moves to the Free plan. If you cancel, paid features stay on until the end of the paid period; we don't refund partial periods unless the law requires it.

6. Availability and support

We work hard to keep Kenfolio available and to fix problems quickly, but we don't promise uninterrupted service unless we've agreed a service level in writing.

7. Ending the agreement

You can stop using Kenfolio and close your workspace at any time. We may end this agreement if you seriously breach these terms and don't fix the breach within 30 days of our notice. After a workspace is closed, you have 30 days to ask for an export before we delete its content.

8. Warranties and liability

Kenfolio is provided "as is" to the extent the law allows. Neither party is liable for indirect or consequential losses. Our total liability in any 12-month period is limited to the amount you paid us in that period.

9. Changes to these terms

We'll give workspace owners at least 30 days' notice by email of changes that materially affect them. Continuing to use Kenfolio after that means you accept the new terms.

10. Governing law

These terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction.

Contact

Kenfolio. Email support@kenfolio.com.